GENERAL DELIVERY FAQs
Do I have to refrigerate my juice?
Yes. Greenroots’ raw, cold-pressed juices are highly perishable. Please ensure your juices are kept refrigerated when not being consumed.
Why do I have to pre-order my juice cleanse?
Greenroots’ juice is made to order in limited quantities. As we believe in providing you with the freshest, raw and organic juice. Juice cleanses and subscriptions must be ordered at least 48 hours in advance.
How will my juices be delivered?
Your juices will be delivered by courier in recyclable cardboard packaging with cooler packs to keep your juices chilled. Your delivery will arrive between 9am – 5pm. The courier will leave the juices at the front door if no one is home.
Do you deliver to businesses?
Yes. We deliver to all but rural addresses. Please ensure you have enough fridge space in the work fridge to keep your juices chilled upon delivery.
Can I customise my order?
Yes. If you have specific dietary requirements and want to avoid a fruit or vegetable all together, we can press a juice just for you. Once placing your order please contact us and we can replace a juice for one best suited to your needs.
What happens if my juices don’t arrive on expected delivery day?
If you’ve asked for a specific date for your juices to arrive and they haven’t turned up, contact Greenroots immediately. Double check that you’ve submitted the correct address when placing your order to avoid gifting your juices to a complete stranger.
CLEANSE DELIVERY FAQs
Where do Greenroots deliver cleanses to?
We deliver our cleanses Nationwide, including:
- Palmerston North
- New Plymouth
- And other places in between. Contact us if your area isn't on this list and we'll see what we can do.
How much does cleanse delivery cost?
Cleanses are a flat rate of $9.50 per day of cleansing. For example: 1 day = $9.50, 2 days = $18.00, 3 days = $28.50. This is nearly a 50% discount of what we are charged for overnight priority shipping. We take the hit as this gives you accessibility to true wellness!
When will I receive my delivery?
Greenroots’ requires you to place your order 2 days before your desired delivery day. To ensure you receive the most fresh and best quality juice, we make each cleanse to order. The default delivery day is the next Tuesday or Friday after the date you place your order
How do I order my cleanse for a specific date?
If you want to cleanse on a specific date, please leave your preferred start date in the notes at check out.
How many deliveries will I receive?
If you select a 3 – 5 day cleanse, you'll receive two separate deliveries to ensure freshness.
SUBSCRIPTION DELIVERY FAQs
Where do Greenroots deliver subscriptions to?
We deliver our subscriptions Christchurch-wide. This includes Kaiapoi, Rangiora and Rolleston. Contact us if your area isn't on this list and we'll see what we can do.
How much does subscription delivery cost?
Subscriptions are a flat rate of $20 per subscription every four weeks.
When will I receive my delivery?
We use priority overnight shipping on all our juice deliveries. Duo, Family and Fanatic subscriptions are delivered on Mondays and Thursdays. Solo subscriptions are delivered on Monday or Thursday as per your selection.
Make sure you place your order 2 days before desired start day.
How do I order my subscription to start on a specific date?
If you want to start your subscription on a specific date, please leave your preferred start date in the notes at check out.